The Swan Hill Therapy Hub
Liz McDonald Counselling
450 Campbell St Swan Hill
NDIS is about giving you choice & opportunity
In the time that we have been providing NDIS supports I have heard so many stories about poor service.
The NDIS was created to increase the opportunity of inclusion for those who struggle due to disability
Under the Disability Act and the NDIS Act services are responsible for providing services to meet the needs of participants in the manner that meets the best fit for the participant
That means that services like us are required to provide choice of service provider and delivery mode to best meet the desires and needs of our participants
If you are not given that choice then your provider is not meeting basic requirements of the Disability Act or the NDIS Act
Choice doesnt just mean that you pick the agency you go to
Choice means you have a say in what goes into your service agreement, including who you work with, how often you see them, & what your treatment or assessment goals are
If you are not getting this level of involvement then perhaps you need to ask why or change providers
If you wish to provide feedback about our service we would love to hear from you.
We want to know your thoughts and experience; both positive and negative.
This is how we either know we are getting things right for our participants or how we get information to make improvements
We have participant surveys in reception or contact us to have one emailed to you.
If your concerned of a major problem and wish to make a formal complaint, you can do so via AASW (Australian Association of Social Workers
or via NDIS commission
Be Informed: Be empowered
Under NDIS you have the same consumer rights in Australia as you would with any other purchase of a product or service.
Its Ok to speak up if you are not happy with the quality of the service from your provider
You feel unsafe with your provider
You may want to talk to your service provider first to see if they can put things right or
You can contact the NDIS Quality & Safeguards Commission:
1800 035 544